Note that transit can take longer than anticipated if the courier runs into delays or has to make changes to the route your order is following. It’s the default tracking status as your package travels and shows it is following its planned route. Your OnTrac package will stay in transit until it reaches its destination. Why your OnTrac package is still in transit You should also find an estimated delivery date for your order and the latest terminal or node it reached. You’ll find the status as ‘in transit’ while your package is on a truck or through different terminals along its journey. In transitĪ package is in transit if it’s moving along its route. The status will either say ‘in transit’ or ‘pending.’ Here is what these different statuses mean. When you use the OnTrac tracking order tool or log into your My OnTrac account, you’ll find the current status of your order. If you still need help tracking your package after 72 hours, contact OnTrac. Clearing your browser’s cache can also resolve some tech issues. If you need help tracking a package, try again in a few hours. While this tool is reliable, tech issues can happen. OnTrac relies on a modern digital platform to track real-time orders. There is also a delay between when a driver picks up your package and when the tracking information becomes available, which could explain why your tracking number isn’t working. There are a few issues that could prevent you from OnTrac tracking: Wrong tracking numberĭouble-check the number you’re using and make sure you have selected the correct type of number from the drop-down menu. However, there are a few reasons this could happen-and lack of an update doesn't always mean your package got lost or stuck somewhere. Since OnTrac offers fast deliveries, including next-day delivery on thousands of routes in North America, a package that is not updated or moving is unusual. If you've done that, email your seller and make sure they sent you the correct number. If you cannot track your OnTrac package, the most common reason is simple human error.ĭouble-check your tracking number and make sure you copied it correctly from your email. Why you can't track your OnTrac package Pro tip: If you've already put the number in an app or website like the Circuit Package Tracker app, it’s always worth checking to find out if you saved it there. You can contact your sender, as they should have a copy. If you've lost your tracking number or accidentally deleted the email, don't worry. Need help tracking your OnTrac package? Here is a guide to help you figure out what's happening and troubleshoot any OnTrac tracking issues. You can also use the OnTrac tracking tool. To use Circuit, copy and paste the tracking number from the sender into the search above and hit “Track package” or enter to get your package's status. There are several ways to trace your OnTrac package with your tracking number, but the easiest is to search at the top of this page. After this, you will likely get a second email with tracking confirmation and your OnTrac tracking number. If you have ordered an item online, the sender should send you a confirmation email. Contact the sender if you need the tracking number. OnTrac will give the sender a tracking number after they have collected the package and scanned it to start the delivery process. Like most other couriers, OnTrac uses tracking numbers and bar codes-so finding your order should be easy once you know how. If you’re expecting an OnTrac package, you might wonder how to track it.
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